Knowledgebase
E-Commerce Version 3 - OS Commerce - Frequently Asked Questions
Posted by on 08 December 2011 04:33 PM

 


This is a list of the frequently asked questions for the Opencart software.  Click the links below to access step by step and video instructions.

Images/Files

How Do I Add Images to My E-Commerce Store?

How Do I Insert a Link to a File (ie PDF) in my E-Commerce Store?

How Big Do Images Need to be in my Product Catalogue?

How Do I Change Image/Thumbnail Size in Configuration?

How Do I Add Images to My Product Catalogue?

 

Facebook/Twitter/Links

How Do I Add Facebook/Twitter Links to My E-Commerce Store?

How Do I Add Links to My E-Commerce Store?

How Do I Insert a Link to a File (ie PDF) in My E-Commerce Store?

How Do I Insert a YouTube Clip to My E-Commerce Store?

How Do I Set Up Anchors in My E-Commerce Store?

 

Editing Text

What Text Can You Edit?

How Do I Do Basic Text Editing in E-Commerce Store?

How Do I Format Text in E-Commerce Store?

 

New Pages

How Do I Create New Pages in Info Manager?

How Do I Create New Pages in Page Manager?

How Do I Create New Pages in E-Commerce Store? (Video)

 

Product Catalogue

What Are the Product Catalog Image Sizes?

How Do I Manage Product Categories & Sub-Categories?

How Do I Add Products to Product Catalogue Management in E-Commerce Store?

How Do I Use Inventory Control Options - Sub-products?

How Do I Create Attributes in Product Calatog of E-Commerce Store?

How Do I Set Up Manufacturers in E-Commerce Store?

How Do I Use Multiple Products Manager?

How Do I Add Links to My Product Catalog?

How Do I Change the Category Sort Order?

How Do I Delete or Disable Products in E-Commerce Store?

How Do I Cross Sell Products in the Catalogue?

How Do I Add Featured Products In Product Catalogue?

How Do I Edit Product Details?

 

Shipping

How Do I Use the Shipping Module?

How Do I Set Up Free Shipping For National Orders?

 


How Do I Add Images to My E-Commerce Store?

This is a step by step walkthrough on adding images to your e-commerce store pages, these areas can be found under the Content Manager heading.  The relevant areas are Info Manager, Pages, and Define Mainpage.

Please note this does not apply when adding images for your product catalog.

1.        Go to the page that you wish to add an image to.

2.       Place the cursor in the location you wish to place the image

3.       Click the ‘iBrowser’ button

 

4.       Click ‘Insert’ on the left and you will be taken to the file browser

 

5.       Choose the image from the library that you wish to insert

6.       If the image is not in the library, click ‘Upload Image’ and then ‘Browse’ and choose the image from your computer to upload.

7.       Once you have chosen the image from the library you can preview it in the right hand pane of the iBrowser.

8.       Click ‘Insert’ to add the image. 

 

9.       To edit alignment, size, etc you can access options by clicking ‘Insert/Edit Image’ button. 

 

10.   Click on the ‘appearance’ tab to display options and then update to confirm changes.

Video:

If you are unable to view the video below you can watch it directly here

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How Do I Insert a Link to a File (ie PDF) in my E-Commerce Store?

This article explains how to add a link to a file that you want browsers to be able to access, for example a PDF document. 

1.        Go to edit the page you wish to add the link to

2.       Select and highlight the image/text block that you wish to link the file to

3.       Click the ‘Insert File Link’ button

 

4.       You can choose from files uploaded already to the library, or upload a new file by clicking ‘Browse’, choosing the file from your computer, and clicking ‘Upload.’

5.       Once you have chosen the file from the library click OK to update.

6.       Click ‘Insert’ to finalise the page update

Video:

If you are unable to view the video below, you can view it direct here

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How Big Do Images Need to be in my Product Catalogue?

This articles aims to provide information about the ideal image sizes to be used for the different image types available in the Product Catalog.  The small, products, and pop-up images are to be different sized versions of the same image.  Make sure that the different sizes are named differently to avoid any conflicts. 

Please note, it is important to follow these guidelines when uploading images to your product catalog.  Uploading unnecessarily large images will cause a few issues. 

First, the page loading times can be impacted, especially for your customers who may be on a slower internet connection. 

Second, there are data limits both on the size of sites, as well as on the amount of traffic that sites are allowed each month.  Keeping images to the recommended sizes will help to ensure that you do not go over those data limits.

There are several different image formats available.  For the best compression, and therefore minimum file size, it is advisable to use the jpg/jpeg format.

Under 'Product Images' there are three main options.

Small Image:

Image on product list pages. The standard sizes are 150 x 150 pixels. You can use slightly larger or smaller but keep it consistent.

Products Image:

Main image used in catalog and description pages. The standard sizes are 250 x 250 pixels. You can use slightly larger or smaller but keep it consistent.

Pop-up Image:

The large image that is displayed in the popup window. The standard sizes are 600 x 600 pixels. You can use slightly larger or smaller but keep it consistent.  This image will pop up when a customer clicks on the Products Image.

Under additional images there are options to add additional images if required, this may be due to having different angled photos, etc.  The SM Image is the small version of the image, same size requirements as the small image listed above.  The XL image is the same size requirements as the Pop-Up Image listed above.  This will be displayed in a pop up window when the SM Image is clicked.

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How Do I Change Image/Thumbnail Size in Configuration?

This article explains how to change default image sizes, especially useful for thumbnail images in your product catalog.  While you do have access to change these sizes, be aware that due to design requirements of your site changing default image sizes can cause issues with site alignment.  Before making any changes to the image sizes it is important to take note of how they are set to ensure you can change it back if you experience issues.

To change the default size of your sub-category and thumbnail images go to:

Admin -> Configuration -> Images

Sub-Category image Height will allow you to change the thumbnail view.  The default product image sizes are also listed here.

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How Do I Add Images to My Product Catalogue?

Images are an important part of your product catalog as one of the biggest roadblocks to customers wanting to make a purchase is a lack of images or unclear images.  Thankfully adding images to your E-Commerce store is a simple process that allows your images to look their best regardless of how a customer is viewing them.

Image Sizing

Image sizing is particularly an important part of this process.  The small, products, and pop-up images are to be different sized versions of the same image.  Make sure that the different sizes are named differently to avoid any conflicts. 

Please note, it is important to follow these guidelines when uploading images to your product catalog.  Uploading unnecessarily large images will cause a few issues. 

First, the page loading times can be impacted, especially for your customers who may be on a slower internet connection. 

Second, there are data limits both on the size of sites, as well as on the amount of traffic that sites are allowed each month.  Keeping images to the recommended sizes will help to ensure that you do not go over those data limits.

There are several different image formats available.  For the best compression, and therefore minimum file size, it is advisable to use the jpg/jpeg format.

Under 'Product Images' there are three main options.

Small Image:

Image on product list pages. The standard size is 150 pixels wide. You can use slightly larger or smaller but keep it consistent.

Products Image:

Main image used in catalog and description pages. The standard size is 250 pixels wide. You can use slightly larger or smaller but keep it consistent.

Pop-up Image:

The large image that is displayed in the popup window. The standard size is 600 pixels wide. You can use slightly larger or smaller but keep it consistent.  This image will pop up when a customer clicks on the Products Image.

Under additional images there are options to add additional images if required, this may be due to having different angled photos, etc.  The SM Image is the small version of the image, same size requirements as the small image listed above.  The XL image is the same size requirements as the Pop-Up Image listed above.  This will be displayed in a pop up window when the SM Image is clicked.

How to Add Images

Once you have all your images resized according to the dimensions above it is then a simple process to upload them.  When loading or editing a product follow these steps to upload images:

1.       Scroll down to ‘Product Images’ section


2.       Click ‘Browse’ button for the small image


3.       Choose the small image from the location you saved it on your computer

4.       Click ‘Open’ to confirm


5.       Repeat steps 2-4 for the product and pop up image

6.       Click ‘Update’ at the bottom to confirm

You can also add additional images which will allow you to highlight a different picture of the product in question.  This can be done in the ‘Additional Images’ section directly below the ‘Product Images.’  Simply click the ‘Browse’ button next to the relevant image field and enter the additional image.  SM Image corresponds to the small image size and XL image corresponds to the pop up image sizes. 

Video:

If you are having difficulty viewing the video below you may watch it direct here

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How Do I Add Facebook/Twitter Links to My E-Commerce Store?

This walkthrough will explain how to add/update Facebook and Twitter links to your E-Commerce store.  It is wise to ensure that if you wish to link from a Facebook/twitter image to those pages that you have the image stored on your computer before you start this process.

1.       Log on to the E-Commerce Store

2.       Locate where you wish to add the new links – either Define Mainpage, Info Manager, or Pages.  All three options are found under Content Manager.

3.       Click the iBrowser button (bottom left of 4th row of buttons) and then select ‘Insert ‘ on the left hand menu

4.       Select the Facebook/twitter icons from the library or you can upload them if they are not already stored  (see here)

5.       Click Insert at the bottom to insert the image.

6.       Highlight the image by selecting it, and click on the ‘Insert/Edit Link’ button.

 

7.       Enter the URL (address) of your Facebook or Twitter Page and click ‘Insert/Update’ to insert the link.

 

8.       Click ‘Save’ to complete

Video:

If you are unable to view this video below you can see it direct here

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How Do I Add Links to My E-Commerce Store?

This article explains how to add links to pages in your E-Commerce Store.  This process can be followed in any pages found under Content Manager as well as for your product catalog.  It allows you to link to an external site, Facebook, twitter, or even another page from your website if you wish customer’s to have easy access.

1.      Navigate to the webpage/product that you wish to link to and copy the Address bar URL (note it down exactly)

2.       Now navigate to the product/page in the back end that you wish to add the link from and Click the 'Edit' button

3.       In order to create a link, you will need something to link from (either an image or block of text).

4.       Select and highlight the image or text you wish to link to

5.       Click the ‘Insert/Edit Link’ button

 

6.       Enter the URL (web address) of the site or page you wish to link to (this is the URL/website address that you copied in Step 1 of this walkthrough)

 

7.       Under ‘Target’ choose whether you wish the linked page to open in the current window (leaving your site) or opening in a new window (keeping your site open and opening the link in another window).

8.       Click ‘Insert’ to add the link

 

9.       Click ‘Insert’ to complete

Video:

If you are unable to view the video below you can view it direct here

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How Do I Insert a Link to a File (ie PDF) in My E-Commerce Store?

This article explains how to add a link to a file that you want browsers to be able to access, for example a PDF document. 

1.        Go to edit the page you wish to add the link to

2.       Place the cursor where you wish to add the file

3.       Click the ‘Insert File Link’ button

 

4.       You can choose from files uploaded already to the library, or upload a new file by clicking ‘Browse’, choosing the file from your computer, and clicking ‘Upload.’

5.      Add a caption in the 'Caption' field

5.       Once you have chosen the file and caption click OK to update.

6.       Click ‘Insert’ to finalise the page update

Video:

If you are unable to view the video below you can watch it direct here

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How Do I Insert a YouTube Clip to My E-Commerce Store?

This article explains how to embed a YouTube video on your page. 

1.       First locate the video on YouTube, and click ‘Share.’


2.       Click the ‘Embed’ button and untick the 'Use Old Embed Code' box

3.       Copy the code presented to your clipboard



 

4.       Go to the page you wish to add the video to, and open to edit it

5.       Click the 'HTML' button in the second row of buttons


 

6.       Paste the embed code into the pop up window

 

 

7.       Click on 'Update' to confirm

 

8.       Click ‘Insert’ to update

9.       The video will now be embedded to your page

Video:

If you are having difficulty viewing the video below you may watch it direct here

 

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How Do I Set Up Anchors in My E-Commerce Store?

Anchors are effectively links that can be set up to access another point on the same page, or another page of your website.  They cannot be used to link to an external site. 

An example of where you may use anchors is when there is a significant amount of information in list format on a page, and you wish to set up links at the top of the page to access specific sections rather than customers having to scroll through the page to find the information that they are looking for.

To set up anchors follow these steps:

1.       Go to your site and go to the page that you wish to add anchors to.  Take note of the URL of the page – ie http://www.snsservices.com.au/demos/store/information.php?info_id=15

 

2.       Copy the last part of the URL – ie information.php?info_id=15

3.       Go to the back end and edit the page that you wish to add anchors to

4.       Place the cursor where you wish the anchor to direct to and click the ‘Insert/Edit’ anchor button


5.       Give the anchor a name and click insert


6.       At the top of the page type the text that you wish to link to the anchor with

7.       Select and highlight the text

 

8.       Click the ‘Insert/Edit Link’ button


9.       From the anchors drop down choose the anchor that you named earlier


10.     In the link URL field, paste the text you copied earlier (ie information.php?info_id=4) before the anchor name


11.     Click the ‘Insert’ button to confirm the anchor


12.     Repeat steps 4-11 for any additional required anchors on that page

13.     Click 'Insert' once all anchors are complete to update the page

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What Text Can You Edit?

This article attemps to outline what text you are able to edit.  Editable content in E-Commerce Stores are found in a few different locations - Define Mainpage, Info Manager, and Pages which can all be found under Content Manager.  The Catalog is the other location although all text in the Catalog is edited through individual products.

Check the three locations under Content Manager, if you are unable to find the text that you are looking for to edit, then there is a chance that it may be built in as part of the template.  If that is the case, send an e-mail to support@sitesnstores.com.au outlining your request and someone will be in contact to discuss the requirements.

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How Do I Do Basic Text Editing in E-Commerce Store?

Basic text editing in your E-Commerce Store is simple.  It is simply a matter of clicking where you wish to type and start typing.  You can highlight blocks of text if you wish to edit sections of text at one time.  On occasion due to formatting and coding requirements for your site that you may find places where you are not able to add text.  If this is the case, either try placing text somewhere else on the page, or if the matter is urgent you may contact Sites n Stores to discuss your requirements.

Line Spacing:

When pressing ‘Enter’ at the end of a line, it will create a paragraph break which is like a double space. 

If you press ‘Shift+Enter’ it will give single line spacing only.

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How Do I Format Text in E-Commerce Store?

There are a number of options available to you to assist in formatting the text on your site. 

The most commonly used is the 'Format' menu.  Here you can change between Header styles 1-6, as well as Paragraph text.  This gives you a diversity of different sized and bolded fonts to work with.  Using this menu only to achieve these goals will ensure consistency in the rest of your text across the site.

You also have available the 'Font Family' and 'Font Size' menus.  You can use these to make individual alterations to sections of text, however be careful using these as they will not change fonts across all pages.  If you do choose to use these it is advisable to update font across the site to ensure consistency.

You can also change font colour by using the 'Select Text Colour' option from just under 'Font Family.'

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How Do I Create New Pages in Info Manager?

There are a couple of ways that you are able to create new pages in the E-Commerce Store system.  The first would be to utilise the ‘Info Manager’ to create new information pages.  To do this:

1.       Go to Content Manager > Info Manager

2.       Click ‘New’ on the right side

 

3.       Enter a page title, and the content for the new page

4.       When you have finished editing content, make sure to tick the ‘To Do Visible’ checkbox

 

5.       Click ‘Insert’ at the bottom to finish

6.       The Page should now be seen under ‘Information’ on your site

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How Do I Create New Pages in Page Manager?

The second way to create a new page is through ‘Pages.’  While this will not make the page show up on the home page, it is able to be linked to.  You can access an index of pages created this way by going to http://yourdomain/pages.php.  There you can find the URL (web address) of the new page and set up links accordingly.

1.        Go to Content Manager > Pages

2.       Click ‘New’ to create a new page

 

3.       Enter a title, and your page content

4.       When you have finished editing content, make sure to tick the ‘Active’ status

 

5.       Click ‘Insert’ at the bottom to finish

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How Do I Create New Pages in E-Commerce Store? (Video)

If you are having difficulty viewing the video below you can watch it direct here

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What Are the Product Catalog Image Sizes?

This articles aims to provide information about the ideal image sizes to be used for the different image types available in the Product Catalog.  The small, products, and pop-up images are to be different sized versions of the same image.  Make sure that the different sizes are named differently to avoid any conflicts. 

Please note, it is important to follow these guidelines when uploading images to your product catalog.  Uploading unnecessarily large images will cause a few issues. 

First, the page loading times can be impacted, especially for your customers who may be on a slower internet connection. 

Second, there are data limits both on the size of sites, as well as on the amount of traffic that sites are allowed each month.  Keeping images to the recommended sizes will help to ensure that you do not go over those data limits.

There are several different image formats available.  For the best compression, and therefore minimum file size, it is advisable to use the jpg/jpeg format.

Under 'Product Images' there are three main options.

Small Image:

Image on product list pages. The standard sizes are 150 x 150 pixels. You can use slightly larger or smaller but keep it consistent.

Products Image:

Main image used in catalog and description pages. The standard sizes are 250 x 250 pixels. You can use slightly larger or smaller but keep it consistent.

Pop-up Image:

The large image that is displayed in the popup window. The standard sizes are 600 x 600 pixels. You can use slightly larger or smaller but keep it consistent.  This image will pop up when a customer clicks on the Products Image.

Under additional images there are options to add additional images if required, this may be due to having different angled photos, etc.  The SM Image is the small version of the image, same size requirements as the small image listed above.  The XL image is the same size requirements as the Pop-Up Image listed above.  This will be displayed in a pop up window when the SM Image is clicked.

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How Do I Manage Product Categories & Sub-Categories?

This article will explain how to set up product categories and sub-categories.  Product categories are how your products are organised.  The product categories you create will appear in the navigation of your online store.  It is important to have a well organised system of categories and sub-categories to assist your customers in finding what they are looking for.

Before you can enter your products, you must select a product category for it to be displayed in. If there is not an appropriate category for it then you need to create one. 

To create a product category follow these steps:

1.        Go to Catalog > Categories/Products

 

2.       Click on ‘New Category’

 

3.       Fill out the relevant fields for your new category.  Please note that only Category Name is essential, all other fields are optional depending on your requirements.

Category Image: If you have an image that represents your product category, use the browse button to find it.

Sort Order: Allows you to customise the sort order of your categories.  Simply enter the number here and sorting will be done from lowest to highest.

Category Name: The name of the category appears as the link in the navigation of your store.

Category Heading Title: this is the heading that will appear on the product category’s page.

Category Description: the descriptive text for this category that will appear on the page. You can also add images here using the WYSIWYG editor.

Meta Tag Information:

This information is used by the search engines to index your site and this page in particular. If search engine rankings are important to you, then you should take advantage of these tags.

Category Title Meta Tag: Approximately 10 words that are directly related to this product category.

Category Description Meta Tag: Approximately 30 words describing this product category.

Keywords: These are keywords or phrases that are 100% related to this product category. Just enter these keywords and phrases one after another separated by a space. This field can be up to 100 characters long including spaces.

4. When all of the fields are complete, click the Preview and Upload button.


5. If you are happy with the preview, then click Insert. If not, click ‘Back’ and make the necessary changes.



You have now set up a new product category.

You can also create sub categories within categories. To do this you need to go into the category by clicking on the folder next to the name of the category in the category list.

Once inside the main category you can simply repeat the process above. 

Please note: Sub-categories can only be added to a category that has no products in it.  If you have products already loaded into the main category, any new sub-categories will not display on the front end of the site. 

To rectify this issue, set up your sub-categories, and then use the Multiple Products Manager to move your products into the appropriate sub-category.  When you refresh you should now see the sub-category on your site.

Video:

If you are unable to view the video below you can view it direct here

Please note: Sub-categories can only be added to a category that has no products in it.  If you have products already loaded into the main category, any new sub-categories will not display on the front end of the site. 

To rectify this issue, set up your sub-categories, and then use the Multiple Products Manager to move your products into the appropriate sub-category.  When you refresh you should now see the sub-category on your site.

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How Do I Add Products to Product Catalogue Management in E-Commerce Store?

This article will explain how to add new products to your E-Commerce Store.  Before creating the product, you need to determine what category or sub-category the product best fits under.  If you do not have a category for the product already set up, then you may want to do so first.  For information on setting up product categories go here.

Once the categories are in place, follow these steps to add a new product.

1.       Go to Catalog, then Categories/Products

 

2.       Go into the Category in which you wish to create the product

3.       Click the ‘New Product’ button

 

4.       You now need to enter all of the details for this product.  Short descriptions of each field can be found below.


Product Status: Leave this as “in Stock”. If you set it as out of stock, the item will not be displayed in your store.

Products Quantity: If you are using the Stock Module (under the Configuration menu) to keep track of your stock, then you can enter how many you have on hand. If the Stock Module is running, then the stock will count down with purchases. Once the number hits zero, the product will read “Out of Stock”. You can leave this blank if you do not use the stock module.

Date Available: If you enter a future date here, the product will not be displayed until that date.

Products Model: Your products model number or name for your reference.

Manufacturer: If you have entered manufactures through the Manufacturers screen in the Catalog menu, you can assign one here to the product.

Weight: Very important for calculation of shipping charges.   

Tax Class: If you are using Tax Classes, select the class from the drop down box.

Product Price(Net): Enter the price you want displayed in your store.

Product Price(Gross): If the product is marked as a taxable good, the price including tax is automatically calculated and entered into this box.

Products Name: The name of the product.

Products URL: A link to a regular HTML page with information on the product (if you have one).

Products Description: The description the customer will see. You can also add extra images using the WYSIWYG editor.

Meta Tag Information:

Products Page Title: Approximately 10 words directly related to this product.

Page Header Description: Approximately 30 words describing this product that will be used by some search engines to describe this product to their users.

Product Keywords: These are keywords or phrases that are 100% related to this product. Just enter these keywords and phrases one after another separated by a comma. This field can be up to 100 characters long including spaces.

Product Images:

See image size information here


Inventory Control Options (Sub Products):

See Inventory Control Options here


Extra Fields:

If you have previously set up extra fields, you can include these here.

5. When all of the fields are complete, click the Preview and Upload button.


6. This will present you with a page previewing what the product’s page will look like. If you are happy with it, then click Insert. If not, click Back and make the necessary changes.

Video:

If you are unable to view the video below, you can view it direct here

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How Do I Use Inventory Control Options - Sub-products?

Inventory Control Options can be used when adding or editing a new product to allow variations on the same product to be listed without having to set up a separate product.  This may account for things such as colour differences, sizes, and so on.  The main advantage of using Sub-products over product attributes is that it will also allow you to track stock levels by entering the quantity of each sub-product available. 

1.  When setting up a new product, at the bottom of the page you will find the Inventory Control Options (Sub Products) field.

 

2.  To create sub-products you simply need to enter the information as follows:

Name: Can be a colour, size, etc.  Simply list name of the option (ie Red, Blue, Black).

Price: If different pricing for different colours and sizes you can enter it here.

Model: If the product model number is different enter it here

Qty: Number of that particular item available

Weight: Again used for postage calculation so is very important

Image: If you wish to show an image of the different colour, size, etc then it can be entered here by pressing the ‘Browse’ button

3.  Once finished entering Sub-Products click ‘Insert’ at the bottom to update

This is how the sub-options will display on the website:

Video:

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How Do I Create Attributes in Product Calatog of E-Commerce Store?

This article will explain how to set up product attributes for your E-Commerce store.  Product attributes can be set up independently, and then applied to any number of separate products.  An example of an attribute could be a colour, size, etc.

1.       Go to Catalog then Product Attributes


2.       In the top section under Product Options enter the name of the attribute

3.       Choose either Radio or checkbox under the ‘Option Type’ and click ‘Insert’ to update

 

4.       Under Option Value choose the attribute from the drop down menu, and then the value you wish to assign.  For example, the attribute I am editing is ‘colour’, the value is ‘Red.’ Click Insert once complete

 

 

5.       Under Product Attributes, you can select the product to assign to from the drop down menu. 

6.       Choose the option name and value to apply to the product.  You can also set up individual pricing here for similar products with different attributes.

Once you have attributes set up, you can also add them directly to products.  From your product listing under Catalog > Categories/Products you may follow these steps:

1.        Highlight the product in the Categories/Products listing.

2.       Select ‘Edit Attributes’ from the options on the right hand side

 

3.       Choose the attribute you wish to apply and click ‘Save & Reload’

4.       Choose the values to assign to the product and any price adjustments and click ‘Save & Finish’

5.       That attribute set has now been assigned to that product.

Video:

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How Do I Set Up Manufacturers in E-Commerce Store?

When you are setting up a new product, you can choose to list the manufacturer of the item.  However, before this can be done you need to set the manufacturer up in the system.  To do this you will need to follow these steps:

1.        Click on Catalog > Manufacturers

2.       Click on ‘Insert’ to add a new manufacturer

3.       Enter the manufacturer information on the right hand side, you can enter a name, image, and website for each manufacturer that you list

4.       Click ‘Save’

5.       To edit a manufacturer simply pick it from the list, and click the ‘Edit’ button

Video:

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How Do I Use Multiple Products Manager?

This article is to explain and assist with using the Multiple Products Manager under the Catalog option.  The multiple products manager is extremely useful when having to deal with several products at one time.  You can move or delete multiple products in just a short space of time, and can help to take the tedium out of moving or deleting products one at a time.

1.        Go to Catalog > Multiple Products Manager

 

2.       Select the relevant category to allow you to get to the products inside

 

3.       Use the checkboxes on the left to select all the products you wish to move/delete

 

4.       Use the drop down menus to select whether to move or copy to another category, or to delete the product from this category or the site as a whole. 

5.       Once you have made your selection, click ‘Go’

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How Do I Add Links to My Product Catalog?

This article explains how to add links to pages in your E-Commerce Store.  This process can be followed in any pages found under Content Manager as well as for your product catalog.  It allows you to link to an external site, Facebook, twitter, or even another page from your website if you wish customer’s to have easy access.

1.       Click to edit the page you wish to add the link to

2.       In order to create a link, you will need something to link from (either an image or block of text).

3.       Select and highlight the image or text you wish to link to

4.       Click the ‘Insert/Edit Link’ button

 

5.       Enter the URL (web address) of the site or page you wish to link to

 

6.       Under ‘Target’ choose whether you wish the linked page to open in the current window (leaving your site) or opening in a new window (keeping your site open and opening the link in another window).

7.       Click ‘Insert’ to add the link

 

8.       Click ‘Insert’ to complete

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How Do I Change the Category Sort Order?

This article will explain how to change the sort order of the categories in your E-Commerce store.  This function will allow you to customise the sort order of your categories to focus on what’s most important to you and your customers.  To change the sort order, follow these steps:

1.       Click on Catalog > Categories and Products

 

2.       Highlight the category you wish to edit and click the ‘Edit’ button

 

3.       Type the number in which you wish the category to appear, sort is done from lowest to highest

 

4.       Click ‘Preview and Upload’

 

5.       Click ‘Update’

 

6.       The categories have now been re-ordered

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How Do I Delete or Disable Products in E-Commerce Store?

Deleting Products

From time to time you will want to delete products from your online store. To do this, you can follow these few simple steps:

1.       Go to Catalog > Categories and Products

 

2.       Locate the product that you wish to delete and highlight it.  This will be indicated by the blue arrow on the right side if the product is selected

 

3.       Click the delete button on the right hand side

 

4.       Click ‘Delete’ again to confirm the deletion

 

*** PLEASE NOTE: Deleting the product will permanently remove the product and its details from the online store. An alternative to deleting the product is below.

Disabling Products

As an alternative to permanently deleting a product from your online store, you can disable it or set it to ‘Inactive’. An advantage of this is that the item will not appear in the online store but the product details will not be permanently deleted from the database. This way, if you want to put it back on later, you don’t have to re-enter all of the details.   To do this:

 

1.       Find the product you want to disable in your Catalog

2.       Now click the faded red dot in the middle of the product listing line

 

3.       Now the status is set to Inactive, the green dot will be faded and the red dot will be brighter. This product will no longer appear in your store.

4.       To make the product appear again, click the faded green dot and the product will be set to ‘Active’ and will appear in the store again.

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How Do I Cross Sell Products in the Catalogue?

Your E-Commerce store gives you the ability to cross sell related products.  To do this, you need to follow these steps:

1.       Go to Catalog > Cross Sell Products

 

2.       You will be taken to a list of your products.  Select the product that you wish to link from in this list and click ‘Edit’

 

3.       You will be taken to a list of products that you can cross sell

4.       Use the check boxes to select all products to cross sell

5.       Click ‘Update’ to confirm

 

6.       Products are now linked on your site

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How Do I Add Featured Products In Product Catalogue?

The featured products section that shows up on your homepage is customisable, allowing you to rotate different products at different times.  In order to change or set up featured products you can follow these steps:

1.       Go to Catalog > Featured Products

 

2.       Click ‘New Product’

 

3.       Select the product you wish to feature from the ‘Product’ menu

4.       You can set an expiry date if you wish a product to feature for a specified time only

5.       Once you have set up the product click ‘Insert’

 

6.       You will see that featured product set up in the back end.  To edit you can simply click the ‘Edit’ button

 

7.       Check your homepage and you should see the featured product now set up

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How Do I Edit Product Details?

From time to time you will want to edit certain product details. To do this, follow these steps:

1.       Go to Catalog > Categories/Products

2.       Find the product by navigating to the category it is under

3.       Highlight the product by clicking on it, you should see a blue arrow appear on the right to indicate the highlighted product

 

4.       Click the ‘Edit’ button

 

5.       Change the product details as required.

6.       When finished click ‘Update’ to save the changes or ‘Preview and Upload’ if you wish to preview before saving changes

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How Do I Use the Shipping Module?

This article will explain how to set up the Australia Post shipping modules in the E-Commerce system.  The usual options that are available are AusPOST Parcel Post, AusPOST International, and AusPOST Express Post.  However, it is possible to use this screen to configure a variety of shipping options.  If you are unsure as to what you are doing in this module it is best to not proceed and contact us for more information.  Getting these settings wrong can lead to issues with customers trying to purchase from your site. 

To configure these options follow these steps:

1.  Go to Modules > Shipping

 

2.  Click to select and highlight the shipping option you wish to edit

3.  Click on the ‘Edit’ button on the right side to configure

 

4.  Enter the details in the corresponding fields:

Enable auspost:  Set to ‘true’ to enable

Insurance: Based on item cost, for example $25:5.50 means that insurance is $5.50 up to $25.

Dispatch postcode: The post code you will be sending from

Handling fee: Set handling fee to be added to total of order

Shipping zone: Allows you to set a zone that a certain shipping method is available for

Tax class: Allows you to set tax class for the shipping fee if needs be

5.  When complete, click ‘Update’

 

Important note: Australia Post sets a limit of 20kg for parcel post.  If your package is over 20kg then you may need to split the packages. 

You may also need to go to Configuration > Shipping/Packaging to set the dispatch post code there.  It is important to ensure that they both match.  You can also configure additional shipping options here.

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How Do I Set Up Free Shipping For National Orders?

Many stores wish to be able to offer a free shipping option to customers within Australia.  In order to do this you will need to follow these steps:

1.  Go to Configuration > Shipping/packaging

2.  Set 'Allow Free Shipping' to TRUE

3.  You can set up a minimum order value for free shipping to kick in

4.  Change 'Provide Free Shipping For Orders Made' to NATIONAL

Free Shipping is now set up for Australian customers.

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