01. Before Getting Started
Posted by on 26 October 2011 12:27 PM
This Knowledge Base is a resource intended to help our customers get the most out of their experience with Sites’n’Stores. Each section is broken up into 'Frequently Asked Questions' (ie adding images, editing text) and 'Menu Based Instructions' (ie step by step walkthroughs of each menu in the software)
While the Knowledge Base aims to cover as much information as possible, there may be times where, due to the different levels of customization on some sites there may be things listed here that you do not have access to or are unable to do.
If this is the case, you may need further assistance and Level Two support. Simply email email@example.com if you need further help.
Please note, once your site is handed over to you, any further work or changes you request to be done may result in you incurring additional costs. Please refer to your Scope of Work for further information.
Sites’n’Stores offers a number of different content management systems to allow customer's to get a site that suits their needs. This Knowledge Base has a variety of information covering off those systems. This section of the Knowledge Base is in regards to the My Directory software.
Articles for MyDirectoy sites will have the MyDirectory logo attached to make it easier to identify them:
If the articles listed here under MyDirectory Help do not appear to relate at all to your site, and what you see on screen doesn't look anything like our videos - it may be that you have an E-Commerce Store or CMS store. If this is the case, you can refer here for a listing of all the different software available.
We are also aware that there are occasional conflicts between the MyDirectoy software and some third party software and browsers. If you are having issues with things not displaying according to the Knowledge Base guides, it may be worthwhile trying another web browser to see if the issue continues. Here at Sites'n'Stores we use, and develop our sites in, Mozilla Firefox and would recommend trying that if you are experiencing issues. There may also be conflicts with third party anti-virus or firewall software, however, this is something that Sites'n'Stores are unable to support, and you are encouraged to engage an IT professional.
Your feedback is also highly valued and encouraged. Any comments or feedback that allow us to continue to grow this resource is always appreciated.