Sites n Stores - Support Centre

 Sites n Stores Support Centre

Sort out your website at the Sites n Stores Support Centre

Sites n Stores know that being on the web isn't just a one-time thing. Running a website is an ongoing job. Sites n Stores have you covered with web support for your website. If you have a question for Sites n Stores about your website, our web support centre will more than likely hold the answer you seek.

Check out the Sites n Stores web support centre for queries and questions you might have about your website. Feel free to contact Sites n Stores any time for additional web support.

Click below to access the relevant software for further instruction. If you are unsure of which type of software you have, click the link below for further information

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Latest Updates
Oct
31
Technical Issue on one server
Posted by Tim A on 31 October 2012 09:04 AM

Dear customer,

Please be aware that one of our servers experienced some technical difficulties last night.

Our technicians have fixed the problem and the system is now back up and running.

However, you may need to refresh your site for it to display correctly.

Please call our support team on 1300 866 193 if you have any further issues.

We apologise for any inconvenience caused.

Regards,

Sites n Stores


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Oct
25
Server load speeds
Posted by Tech Team Sites n Stores on 25 October 2012 12:54 PM

Hi,

Our server provider appears to be having an issue which is causing all servers to run slow.

All servers and services are still online!

 

They have posted the following message.

Network Notification
Time: 12:28 PM
Description:

A segment of the network is experiencing connectivity issues caused by one of our upstream providers.
Technicians are working on resolving the issue with the highest priority.


Status: Underway

 

For more updates on this please check our twitter feed as our support page is also running slow.

https://twitter.com/SnSServerStatus

 

Please note this way delay ticket and call response times as our own servers are running slow.

 

Regards,

Sites n Stores


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Oct
25
SnS 6 - Urgent Maintenance
Posted by Tech Team Sites n Stores on 25 October 2012 10:57 AM

Hi,

 

Due to the hard drive issues on SnS6 we will be starting some urgent maintenance.

This will require the server to be completely offline, it should only take around 30mins or less.

 

We appologise for any inconvenience caused.

 

For more information and updates please visit our status page.

http://www.sitesnstores-support.com.au/server-status.php

 

Regards,

Sites n Stores


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Aug
30
cPanel server migration - Server status update.
Posted by Handovers Sites n Stores on 30 August 2012 05:23 PM

Hi,

 

Due to recent issues with our cPanel server, we are migrating the server this afternoon.

 

We will be attempting a live migration – which may cause disturbances to some services. However, we do not expect this to cause significant downtime.

 

In the unlikely event the live migration fails, we will need to do an offline migration.

 

This means we will need to shut down the server temporarily in order to transfer the data.

 

Once complete, we expect your site will load faster and generally perform better as a result.

 

For more information, follow the link below.

 

Here you’ll be able to see if your website or online store is affected by the server migration.

 

http://www.sitesnstores-support.com.au/server-status.php

This link will also show all server status and noficaitons if any servers are having issues.

 

Regards,

Sites n Stores


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