Sites N Stores - Support Centre

 Sites N Stores Support Centre

Sort out your website at the Sites N Stores Support Centre

Sites N Stores know that being on the web isn't just a one-time thing. Running a website is an ongoing job. Sites N Stores have you covered with web support for your website. If you have a question for Sites N Stores about your website, our web support centre will more than likely hold the answer you seek.

Check out the Sites N Stores web support centre for queries and questions you might have about your website. Feel free to contact Sites N Stores any time for additional web support.

Click below to access the relevant software for further instruction. If you are unsure of which type of software you have, click the link below for further information

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Latest Updates
Apr
5
Easter Support Hours
Posted by Website Assist Duncan Sites n Stores on 05 April 2012 03:18 PM

Dear Valued Clients,

Just a quick reminder that this weekend is a long weekend and our offices will be closed from Friday 6th April through to Monday 9th of April (inclusive)

Our opening hours are therefore as follows:

Thursday 5th April: Open 9am-5pm
Friday 6th April: Closed
Saturday 7th April: Closed
Sunday 8th April: Closed
Monday 9th April: Closed
Tuesday 10th April: Open 9am-5pm 

Please keep this in mind when trying to contact us, as we will not be able to respond until Tuesday the 10th April. 

Please note: we will still be monitoring our hosting servers over the long weekend to ensure no server wide issues occur, sites are kept online and safe.


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Dec
2
All New Knowledge Base
Posted by Website Assist Nathan Sites N Stores on 02 December 2011 03:24 PM

Receiving a new website is an exciting time. You’re no doubt eager to get started with image and product uploads, but you may feel daunted by the Admin side of things.

It’s a bit like driving a car for the first time; you know what a car does and you have the keys, but what about all those other pedals and buttons – what do they do?

To help you to overcome this hurdle and get the most from your website, SitesnStores has relaunched its online Knowledge Base, with extra features appearing throughout the site.

Thanks to our Instructions Team and feedback from valued clients, Knowledge Base has been greatly expanded, with new video, text and image content added every week.

Knowledge Base is available online 24/7 and is jam-packed full of step-by-step ‘How To’ guides, as well as easy-to-follow tutorial videos. No matter what type of site you have, there is a specific section of the site just for you. If you’re not sure what type of site you have, find out here:

http://www.sitesnstores-support.com.au/index.php?/Knowledgebase/Article/View/594/1/1-welcome-to-the-sitesnstores-online-knowledge-base

Can’t find what you’re looking for?

No problem! Just email support@sitesnstores.com.au and we’ll either forward the instruction or link you directly to the relevant part of the Knowledge Base.


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Dec
2
What type of site do I have?
Posted by Website Assist Nathan Sites N Stores on 02 December 2011 03:23 PM
When looking for instructions regarding your website it is important to know which type of site you have. Sites’n’Stores builds a number of different types of sites, so knowing which you currently have will greatly help when looking for guidance within the Knowledge Base.

If you’re not sure which you have, follow this link

http://www.sitesnstores-support.com.au/index.php?/Knowledgebase/Article/View/594/1/1-welcome-to-the-sitesnstores-online-knowledge-base

Follow the link in the menu referring to site type to the left of the Knowledge Base.

If you should find you are having difficulty with the instruction provided, first double-check to make sure you are in the right section. If you are still having problems, email the Support team at support@sitesnstores.com.au and let us know;

  • Which Knowledge Base instruction specifically were you following?
  • What happened when you tried it yourself?

We’ll get back to you asap with helpful advice to guide you through the process.


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Sep
20
Knowledge Base Updates in Progress
Posted by Initial Assist Sites n Stores on 20 September 2011 05:31 PM

Sites N Stores Support has been hard at work over the past week updating the Online Knowledge Base.  This has involved re-organising the categories, giving clearer subject headers, and providing a clear getting started section with a pathway that you can follow to get to know your new site.  This includes step by step walkthroughs as well as instructional videos on a huge range of subjects. 

Please note that this is a work in progress, and ongoing updates will be taking place over the coming weeks.  In the mean time, any feedback or comments are appreciated and can be added onto individual articles.


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Aug
15
50+ websites a week from Sites N Stores
Posted by Admin Hit Me Please on 15 August 2011 02:07 PM

Sites N Stores is currently averaging more than 50 websites handover a week and the number is growing.

Last week 54 websites were completed, including a diving adventure company, a solar power installer and an online kidswear retailer.
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